Our CMMI ver2.0 Journey

Our CMMI2.0 Journey takes us from informal work culture involving experience-based decisions,Lack of focused goal setting and key metrics measurements to the application of best practices across our key business functions to move us towards standardized processes, data-driven decisions, identify and mitigate risk, identify opportunities and produce consistent and measurable results.

TAJ decided to use the downtime caused due to Covid impacting our clients in pursuing a process certification called CMMI ver 2.0 and ISO 27001. CMMI stands for Capability Maturity Model Integration and although TAJ was already appraised at level-3, this experience raised the bar at all levels. The application of best practices within CMMI will help to improve business performance is the ultimate objective.

I was given the responsibility of leading the overall efforts and I soon learned that an effort that usually takes 6 months had to be accomplished within 1.5 to 2 months. Our Infrastructure Manager led the ISO 27001 efforts. I have never done anything which required a very high level of detail and team coordination. I needed strong individuals to help me with team coordination.

The first thing I would like to emphasize is this is a team effort and without each person contributing, this would not be possible.

The appraisal involved 4 projects, 2 client teams and two TAJ software teams, and internal departments such as Business Development, Human Resources/Recruiting, IT, Sr Management, and Finance, a total of 21 individuals.

Our Client Specialist and Program Manager helped coordinate the client and HR teams, while I coordinated the cTrack teams as I work closely with them.

This effort meant 10-12 hours a day, 7 days a week for close to 1.5 months, attending training sessions, paying attention to every word, making notes, and then helping the teams to fill out templates and going through what seemed like a hundred documents checking for small details, making corrections, making diagrams, small process write-ups, etc.

Just before the audits, I realized that many were not aware of the processes and that individuals would be questioned so I had to organize frequent training and pass notes on what to expect.

This has been an experience unlike any other and the team is energized to apply the knowledge we have gained and improve our performance and take TAJ to new heights.

We will find out in a couple of days about the final results and I know it will be for the better.

Content in post is the opinion of the author and does not reflect the views of TAJ Technologies, Inc.

Content contributed by Shailesh Koppikar, Program Manager/Technology Services, TAJ Technologies, Inc. and edited by Sonia Sukumar

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